‘Help! My computer is playing up!’

We’ve all been there – you’re working on an important document or grant application and suddenly your computer freezes, forcing you to shut down and enter a state of panic while you find out if you have lost all your hard work. While it’s impossible for me to cover all the causes of system failures and how to prevent them in a single blog, I thought I’d share some general thoughts on how you can minimise the risk of IT outages and a few trouble-shooting tips you can apply to keep the IT support team at bay! Restart, restart, restart….
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The opportunities and security risks of technology

Technology is now firmly embedded in all our lives and it can be used to efficiently transform how you achieve your mission – from PCs and emails in everyday operations to social media at the core of your marketing strategies. Even mobile apps are being developed by charities to engage audiences and raise funds. Help for Heroes’ mobile fundraising game, “Hero Bear” and DePaul UK’s “iHobo” app that raised awareness of homelessness are both good examples of this. Three trends in particular are driving significant changes in the way your charity can use technology to improve your services. With these…
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Why charities should use the cloud

By now you may well be used to hearing about ‘the cloud’ and how important it is for modern business. With so many new technologies and buzz words to go with them, however, it can be difficult to understand exactly which you should allot valuable time and budget to, and why. To put it simply, the cloud refers to an ability to store files and work together with disparate colleagues via the internet. Think of it as a virtual storage or collaboration space. Using the cloud in this way presents a raft of benefits useful not only for big business,…
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Is CRM software really right for your organisation & are you ready for it?

The benefits of customer relationship management technology (CRM) have been well publicised. Whether you are a business or a charity, the software can be a real life saver when it comes to keeping track of customers, clients or donors and the marketing/operational interactions we have with them. That said, it’s not for everyone. Many charities abandon CRM software projects before the implementation is even complete because they don’t realise the time commitment and investment required to get value from a system. So before your charity fills out the form for free or hugely discounted software from organisations like Salesforce or…
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Removing spyware, viruses, and other forms of malware

Sometimes, trouble finds you in the form of malware – software designed to damage a computer system and compromise a user’s privacy. For charity workers who use computers all day, system glitches can bring important work to a grinding halt. While performing routine maintenance chores — such as defragmenting hard drives — can help keep your organisation’s machines running smoothly, sometimes trouble finds you in the form of malware, software designed to damage a computer system and compromise a user’s privacy. Malware Malware — a combination of the terms “malicious” and “software” — is a catchall word used to describe threats such…
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