Every now and then, you may notice that a product on tt-exchange goes ‘out of stock’. It may seem a little confusing because most of our products are available digitally. Here’s a closer look at why this can happen.
- What types of charities they offer their products to (eligibility)
- How those products are accessed
The most common reason that a product is ‘out of stock’ is because some partners only offer a limited allocation of licenses or products to be donated to charities worldwide.
For example, the Cisco donations program may ‘close’ when the allocation is reached and reopen at the beginning of a new quarter. Likewise, the donated products from Adobe may become ‘out of stock’ when the allocation is reached.
There may also be times when a product is being phased out and a new item coming in to replace it.
Stay up to date with what’s in stock
The next question is, “How will I know when the products come back in stock?”
If there’s a product that’s unavailable, you can always get in touch by emailing firstname.lastname@example.org. Our support team will be able to make a note of your details and get in touch once we hear that there is more stock available.
To give you a shortcut, you can also register your email address on the righthand side of the specific product page; an option that will be available when a product is out of stock.